Issues
The MRA provides for change and issue management under the MEC objectives. MDB (the MRA Development Board) is a sub-committee of MEC delegated to consider solutions for change and issue management. MDB follows a dedicated change timetable under which change proposals are issued to parties for impact assessment prior to being presented for formal vote under the MRA. MDB may also convene sub-groups for issue resolution and change development under Terms of Reference specified by MDB - the Issues Resolution Expert Group (IREG) is a standing group under MDB used for the progression of operational issues, and Working Groups can be convened for specific operational issues.
To aid MDB, Gemserv also provides specialist technical advice and meeting management for Expert and Working Groups considering and resolving across industry design issues.
An MRA Issue Form can be completed by any party wishing to raise an Issue with MRASCo. This should be an issue which impacts the MRASCo Product Set, or involves resolving inter-operational matters. It may be passed to MDB, IREG, OIF (Operational Issues Forum), or other sub-groups as defined by MDB. It may also be resolved by MRASCo directly where possible. MRA Issue Forms can be found in MAP07.
You can download the relevant documentation from the links below:
MAP07 - The Issue Resolution Procedure for MRASCo Products
Completed Issue Forms should be sent to the MRASCo helpdesk.
