MRA Agreed Procedures
MAPs are linked to specific MRA Clauses and provide further procedural details (mandatory).
To view if any changes to MAPs are due to be implemented, please see the latest Implementation Timetable. The Implementation Timetable is updated on a monthly basis following change proposal decisions made by the MRA Development Board.
Downloads
Documents can be downloaded using the links below:
MAP01 v4.3 - MRA Disputes Process | Released 31/03/2006- MAP04 v6.4 - Procedure for Error Resolution and Retrospective Manual Amendments | Released 31/03/2006
- MAP05 v6.1 - Procedure for Entry Assessment and Requalification | Released 20/11/2009
- MAP06 v5.8 - The Change Management Procedure for MRASCo Products | Released 01/10/2011
- MAP07 v4.1 - The Issue Resolution Procedure for MRASCo Products | Released 31/03/2006
- MAP08 v2.7 - The Procedure for Agreement of Change of Supplier Readings and Resolution of Disputed Change of Supplier Readings | Released 06/11/2008
- MAP09 v1.1 - Standard Address Format and Guidance Notes for Address Maintenance | Released 29/11/2001
- MAP10 v2.8 - The Procedure for Resolution of Erroneous Transfers | Released 25/06/2009
- MAP11 v2.1 - The MRA Agreed Procedure for Implementing a Bulk Change of NHH Agent in MPAS | Released 31/03/2006
- MAP12 v1.3 - The Customer Requested Objection Process
- MAP13 v1.4 - Procedure for the Assignment of Debt in Relation to Prepayment Meters | Released 25/02/2010
- MAP14 v2.6 - Procedure for the Allocation of PPM Payments Transacted Against an Incorrect Device | Released 26/08/2011
- MAP15 v3.6 - ECOES | Released 01/10/2011
- MAP16 v1.0 - Breach and Default | Released 21/07/2008
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