|Current Status||Closed||Implementation Date||N/A|
Executive SummaryThe DECC report March 2014, Severe Weather â€“ Christmas 2013, a review of Electricity Distribution Industry Performance established two clear priority actions related to communication with customers who have a disruption to their power supply, to ensure that they experience as little inconvenience as possible. The actions are;
- Ensure that Network Operators have access to better customer contact details, allowing them to proactively contact those who are disrupted to provide accurate information.
- The establishment of a single national number for customers to use to contact their Network Operator in the event of a disruption.
- Improvements in customer contact data transmitted via the existing Industry data flows before October 2014
- Provision of a one off complete refresh of Network Operator held Customer Information by Electricity Suppliers before October 2014