|Current Status||Closed||Implementation Date||N/A|
Executive SummaryMAP10, The Procedure for Resolution of Erroneous Transfers provides the industry with a procedure to resolve customer transfers which are deemed as Erroneous Transfer. The document set out how following a customer or supplier notification the acquiring supplier will contact the previously registered (losing) supplier of the situation. The losing supplier will register the customer within agreed time scales. The escalation procedure is set at 30 days. British Gas has identified historic ETs where the previous supplier has not re-registered the supply. Two main issues result - 1) Customer are no longer billed for the energy they use; and 2) acquiring suppliers remain registered to site incurring industry charges. This creates a mismatch between industry charges and customers billing. Potentially the customer is accruing debt as a result.