MIF 294 - Suppliers can require New Connection registrations, without a Meter installed, to be cancelled

Current Status Closed Implementation Date 24/05/2021
Version Related Changes

Executive Summary

There is an issue where some suppliers are unable to gain an MPAN where the old supplier’s registration is at a New Connection status and the MPAN has not got to the stage of having a meter fitted and energised or permutation thereof. To allow the customer to switch, the current industry process is for their old supplier to use a MAP04 request to get the Distribution Business to cancel the initial registration, in MPAS. The ability to do this will cease once CSS goes live so the reasons for needing to use the MAP04 process needs to be fully understood and addressed.

Change History

No changes

Related Documents