Guidance Documents »

Guidance Documents

Meter Operator Guidance on the new D0312 process:

The process for sending meter information is changing from June 28th 2019. The changes will require Meter Operators and Suppliers to make changes to their systems and processes. It will also require them to deal with a new set of D0312 and D0304 rejection codes.

D0312 and D0304 Guidance for MOps and Suppliers

 

Secure Communications Working Group Telephone Guidance Document:

This guidance document has been created to ensure there is a consistent approach in dealing with cross party queries where it has been deemed appropriate to resolve an escalation via a telephone conversation.

The Telephone Verification Guidance document introduces suggested verification questions to be used when ascertaining identities prior to disclosing personal data via telephone as formal guidance under the MRA.

It was agreed by Secure Communications Work Group (SCWG) that industry standards could be improved by introducing verification questions aimed at assisting industry parties in confirming the identification of industry parties requesting information via telephone.

Telephone Verification Guidance