MRA Agreed Procedures (MAPs) provide mandatory procedural details on specific MRA Clauses.
The current versions of all active MAPs can be accessed below.
MAP01 v4.4 -The MRA Disputes ProcessMAP04 v6.6 - Procedure for Error Resolution and Retrospective Manual Amendments
MAP05 v6.5 - Procedure for Entry Assessment and Re-Qualification
MAP08 v3.2 - The Procedure for Agreement of Change of Supplier Readings and Resolution of Disputed Change of Supplier Readings
MAP09 v1.6 - The MRA Agreed Procedure for Address maintenance using the Standard Address Format
MAP10 v3.4 - The Procedure for Resolution of Erroneous Transfers
MAP11 v2.2 -The MRA Agreed Procedure for implementing a Bulk Change of NHH Agent in MPAS
MAP12 v2.3 - The MRA Agreed Procedure for Customer Requested and Co-operative Objections
MAP13 v1.9 - Procedure for the Assignment of Debt in Relation to Prepayment Meters
MAP14 v3.5 - Procedure for the Allocation of PPM Payments Transacted Against an Incorrect Device
MAP15 v5.0 - Electricity Central Online Enquiry Service (ECOES)
MAP16 v1.1 - MRA Event of Default and Material Breach Procedure
MAP17 v2.2 - The MRA Agreed Procedure for Issues Resolution and Change Management
MAP18 v3.8 - The MRA Agreed Procedure for The Green Deal Central Charge (GDCC) Database
MAP20 v1.5 - The MRA Agreed Procedure for The Recovery and Distribution of GDAA Quarterly Payments
MAP21 v1.4 - The MRA Agreed Procedure for Disconnections
MAP24 v1.3 - Smart Prepayment Change of Supplier Exceptions Process
MAP25 - The MRA Agreed Procedure for the initial population of Bill Payer Details in the GDCC
MAP26 v1.1- The MRA Agreed Procedure for Comparison of Meter Operator and ECOES Data
These MAPs are no longer in use:
MAP19 - Update of Meter Types across Market ParticipantsMAP22 - Update of Customer Information across Market Participants
MAP23 - Identifying whether a metering system is Whole Current or Current Transformer
For further information contact the MRA helpdesk or call 020 7090 1029.
