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GDEG Update: July 2018

GDEG met on 12th July 2018 and discussed the following topics:

GDPR Update of the GDAA and MRA

IREG discussed that the new drafting of the GDAA and the MRA relating to GDPR was with the Lawyers and awaiting feedback.

MIF 260 – The Green Deal Complaints and Plan Write Off Process

GDEG identified that it would be useful for Suppliers to be sent through a list of Open and Closed complaints from Finance Companies, (if a complaint was closed, should note what had been agreed with the customer). GDEG agreed that this process should be used for all complaints relating to Green Deal.

GIF 0035 – Incorrect MPANs for Green Deal Plans

GDEG noted that the root cause for this issue was the Green Deal Provider proving the wrong MPAN when the plan was set up. GDEG highlighted that the current process was to cancel the plan with the incorrect MPAN, restart the plan with the correct data, then start billing the correct customer from the date of when the new and correct plan had started. GDEG agreed that this was the best course of action to take as they were all historic instances. GDEG agreed to close this GIF .

GIF 0036 – GDCC Removal of old ‘new and pending’ plans on behalf of Green Deal Providers.

GDEG noted that there was currently no process in place to allow Providers to cancel the historic outstanding plans at New or Pending status on the GDCC. GDEG agreed that a new clause needed to be added in the GDAA, as until then Providers had no easy way of cancelling the plans affected. GDEG agreed that a GDAA Change Proposal should be raised. GDEG noted that GDCC CAS would need to investigate separately what options the GDCC could do technically to cancel the plans affected.

GDCC Outage

GDEG discussed the recent problems with the GDCC not being able to connect to the England and Wales Non-Domestic Register for over a week. It was noted that a fix had been implemented and now the GDCC skips connecting to this Register. GDEG noted that during the outage, all Data Flows sent in were stacked and have been processed since the GDCC was back up and running.

GDEG Update: May 2018

Green Deal Expert Group (GDEG) met on 10th May 2018 and discussed the following topics MRA Issue Forms (MIF), Green Deal Issue Forms (GIF) and Data Transfer Catalogue (DTC) Change Proposals (CPs):

MIF 260 – The Green Deal Complaints and Plan Write Off Process

GDEG agreed to aid the development to improve visibility for Green Deal Licensees in knowing when a Green Deal complaints has been received by Green Deal Providers or Finance Parties as it would help aid customer experience in all parties knowing a complaint has been raised. Green Deal Arrangement Agreement (GDAA) Finance parties and Providers agreed to investigate how to share the required information regarding the complaint with the Green Deal Licensee. With General Data Protection Regulations (GDPR) being implemented, need to find a suitable way to pass the customers information on.

GIF 0034 (New for Opening and Closing Statements)

GDEG noted that the revised wording developed had been sent on to Parties to provide feedback.

GIF 0035 – MPANS for Green Deal Plans

GDEG discussed GIF 0035 and the ways to resolve the issue. GDEG agreed that the current resolution being used (Cancelling the Green Deal plan with the incorrect Meter Point Administration Number (MPAN) and re-starting with a new plan and the correct MPAN) was the best way to resolve the issue, however more investigation was required to understand why the incorrect MPAN was set up.

DTC CP 3538 (Replace existing flow notes for Green Deal flows with reference to the GDCC Operational Procedures)

GDEG considered DTC CP 3538 and to help aid this process, it was agreed that the Green Deal Operational Procedures should be more visible on the MRASCo website to help all parties.

Green Deal Expert Group (GDEG) March 2017 Update

GDEG met on 9th March 2017 and discussed the following:

GDEG Terms of Reference

GDEG noted the new Terms of Reference for the joint GDEG and Panel Technical Sub-Committee (PTSC). The joint meeting followed a request from the Green Deal Arrangements Agreement (GDAA) Panel and was approved by MEC.

Un-progressed plans due to unsigned Access Agreements

GDEG noted several parties had not resigned GDCC Access Agreements. These parties have had their access to the GDCC withdrawn. The group noted that this leaves a number of Green Deal Plan at various status’s which cannot be progressed due to the fact there is no “Provider of Last Resort” under the Green Deal Arrangements. The group agreed to review the various positions to clarify each position to enable further discussions to be had. GDEG also noted that although plans may have been re-assigned to GDFC under the GDAA, Green Deal Providers are still the legal entity. Any of those parties who are in administration should had a liquidator appointed to deal with any obligations.

Outstanding Green Deal Issues Forms (GIF’s)

GIF0025 – Early Repayment Outstanding Considerations

The group believed that this issue has been discussed at length at GDAA Panel. GDEG recommended to propose to close the GIF.

GIF0026 – Arrears and Dunning Process Issues

The group felt that this should be closed off but clarity needs to be obtained from the raiser as to whether they believe all issues have been covered off.

GIF0029 – Green Deal Plan Application Process Improvements

GDEG noted that a change is currently in train for to the GDAA however it may be required for any subsequent amendments. GDEG recommended that it would be useful to check with the raiser as to whether they want to close it off or not.

GDFC RFI’s

GDFC discussed a number of Requests for Information (RFI’s) which they believe would help the end to end processes and enable themselves to process data and interactions more swiftly. GDEG noted that changes to the GDAA and MRA would be required as the obligations are to send Data Flows via the Data Transfer Network. GDEG discussed whether system errors were the main cause for delay or whether this was caused by avoidable human errors. GDEG noted that any changes proposed their preference would be to avoid updating Data Flow information as that would impact all parties not just GDFC.

Joint Issue Tracker

GDEG reviewed the Joint Issue Tracker, which will be used to track MRA Issue Forms (MIFs) and GIFs and which will be used in meetings and papers. The tracker will be updated after GDEG and GDAA Panel feedback and the excel version will be placed on Huddle.

 

Next Meeting

GDEG will next meet on 11th May 2017.

Green Deal Expert Group (GDEG) July 2015 Update

The service availability for GDCC during July has been 100%.

There has been a 7.84% increase in Green Deal Plans compared with last month.

Of the initial D0322 flows (GD Provider Update to Charging Information) received to the GDCC that have passed validation, 100% were processed successfully on time.

The GDCC Service availability for July is summarised below:

Month June
Number of W.D. in the month 23
Scheduled hours 184
Lost hours 0
% availability 100%
% availability year to date 100%

The next GDEG meeting is proposed for 10th September 2015.

If you have any Green Deal related questions please contact us via GDCC@Gemserv.com .

Green Deal Expert Group (GDEG) June 2015 Update

The GDCC Operator will now be charging a Rectification Fee for requests made to GDCC CAS to amend GDCC Data. In accordance with Clause 9.2 of the GDCC Access Agreement v2.0, this Data Rectification fee will not exceed £200 per request to amend data. Please note that notification of the charge will be made to parties before the
request is processed.

 

GDCC Release 09.0 is due to be implemented on 5th November 2015. There are currently three changes proposed for inclusion in Release.

 

A GDCC Training Day was held on the 1st July 2015. The training included an introduction to the MRA and GDCC, as well as an interactive session on interpreting data flows.

 

The next GDEG meeting will be held on the 7th July 2015.

 

If you have any Green Deal related questions please contact us via GDCC@Gemserv.com .

 

Green Deal Expert Group (GDEG) May 2015 Update

GDEG met on 14th May
2015 and agreed a
solution to change to the
functionality of the
GDCC, in order to cater
for Change of Supplier
events occurring for
Green Deal Plans at a
status of ‘NEW’. The
GDAA Panel Secretary
will be informed of the
progression of the
resolution of the issue, as
discussed at GDAA
Performance Report
Workshop held in May.
MEC have agreed to
reschedule the
implementation of
GDCC Release R09.0 to
5th November 2015, as
no changes were
identified as being
required for implementation
on 26th June 2015.
A GDCC Training Day,
open to all MRA parties,
will be held on the 1st
July 2015. The training will
include an introduction
to the purpose of the
GDCC and a brief
overview of the MRA, as
well as an interactive
session on interpreting
Data Flows.
If you have any Green
Deal related questions
please contact us via
GDCC@Gemserv.com .

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